Ronic · Clinics — AI front desk for clinics & appointment businesses
Every call answered. Every chair filled.
Ronic puts an AI receptionist on your phone line, WhatsApp and website — booking, rescheduling, reminding, recalling and recovering patients around the clock, while your team keeps full control from one front-desk view.
Smile Dental Clinic
Four doors in. One brain behind them.
Phone, WhatsApp, web chat and your front desk all talk to the same engine — same calendar, same patient records, same rules. A patient can start on a call and finish on WhatsApp without repeating a word.
Voice calls
A natural-sounding AI receptionist answers every inbound call — day, night, lunch hour, festival week. It books, reschedules, answers questions and hands off gracefully.
Live · inbound + outboundFull two-way concierge on the number patients already message. Bookings, confirmations, reminders, waitlist offers and recall nudges — all conversational, all consent-gated.
Live · two-wayWeb chat & voice widget
An embeddable widget on your website that talks — by text or live voice — and books straight into the same calendar. Visitors become appointments before they ever pick up a phone.
Live · embeddableFront desk & team
Staff get a live day view, walk-in tools, task queues and one-click actions. Everything the AI does is visible, auditable and overridable by a human.
Live · role-scopedA day in the life of a clinic that never misses.
Six moments where revenue usually leaks — and what Ronic does in each one. Every flow below is live in production today.
The 9:47 PM phone call
Your clinic closed two hours ago. A returning patient wants Thursday evening. Nobody loses sleep — and nobody loses the booking.
AI answers instantly in your clinic’s voice and tone — configured per clinic, not a generic bot script.
Caller recognised by number. Name, history and preferences auto-fill — Priya never spells her name again.
Requested slot already taken? The engine detects the clash in real time and offers the nearest open alternatives.
Booked in one breath — written to the calendar and her patient record simultaneously, confirmation sent on WhatsApp before she hangs up.
One phone, the whole family
In most households one number books for everyone — mom, the kids, grandpa. Ronic models this natively instead of mangling everyone into one record.
Anita messages to book a check-up “for my son Aarav.” The AI asks once, then remembers forever.
Each family member gets their own person record under the shared phone — own visit history, own recalls, own reminders.
Next time Anita calls, the AI asks “for you, or for Aarav?” — and books against the right person every time.
When Aarav turns 18 and gets his own number, staff graduate him to his own account — full history intact.
The cancellation that filled itself
A 4 PM cancellation used to mean an empty chair and lost revenue. Now it means the waitlist engine goes to work — in seconds, by name.
Rohan cancels his 4 PM slot on WhatsApp. Cancellation processed instantly, calendar freed.
The engine checks the waitlist for that service and provider — and finds Meera, waiting since Monday.
Meera gets a personal, person-named offer: “A 4 PM slot just opened with Dr. Mehta — want it?”
One reply and the chair is full again. No staff time spent, no revenue lost.
The no-show that came back
No-shows and overdue patients are the quietest leak in any clinic. Ronic runs recovery and recall loops automatically — politely, persistently, per person.
Staff taps “No-show” on the appointment — one click, and the recovery flow starts.
The patient gets a warm rebooking message with live slots. No reply? It escalates to a staff follow-up queue.
Separately, every completed visit can schedule a service recall — e.g. cleaning every 180 days — per person, not per phone.
When the recall comes due, the AI reaches out and books the return visit conversationally. Your book stays full on autopilot.
Tuesday, 9 AM at the front desk
A walk-in arrives on a fully booked morning. Your team doesn’t guess — the system knows exactly how much stretch the day really has.
Reception opens the walk-in picker — it shows true real-time capacity per provider, not a stale calendar.
Day full? Two-level overbooking kicks in: a soft buffer staff can use freely, and a hard cap that protects the schedule.
Overbooked patients land on a bump list — if a cancellation frees a real slot, they’re promoted automatically.
One-tap Completed / No-show buttons close every visit — and quietly trigger recalls, recovery and your KPI digest.
The phone rings — outward
Ronic doesn’t just catch inbound demand. It creates it: AI-driven outbound calls and campaigns that work lead lists and lapsed patients like a tireless caller.
Rolling call campaigns dial through a list in managed waves — each call answered, qualified and dispositioned by AI.
Every call is analysed after it ends — outcome, sentiment, next action — and written back to the patient or lead record.
Warm hand-off when it matters: an AI-briefed connect call can bridge the prospect to your staff with full context already delivered.
Works across providers — Exotel, Twilio, Tata Smartflo — so it fits your existing telephony, not the other way around.
Recall sweep — June
Twenty-five capabilities. Zero new headcount.
Everything below is shipped and running in production clinics today — not a roadmap slide.
AI voice & booking
- 24/7 AI receptionist in your clinic’s own persona and tone
- One smart booking flow — book, reschedule, cancel, waitlist in a single conversation
- Caller identity autofill — returning patients recognised by number
- Live conflict handling — clashes caught in real time, alternatives offered
- Post-call analysis — outcome, summary and next action on every call
Patients & families
- Household persons — one phone serving many family members, cleanly
- Per-person history — visits, recalls and reminders per individual
- “For whom?” cascade — AI books against the right person automatically
- Staff graduation — promote a family member to their own account, history intact
- Unified identity — same patient across voice, WhatsApp and web
Appointment lifecycle
- Walk-in management with true real-time capacity
- Two-level overbooking — soft buffer + hard cap
- Bump list — overbooked patients auto-promoted when slots free up
- One-tap Completed / No-show closing every visit
- Provider & service catalog synced to the live calendar
Retention engine
- Reminders & confirmations — 24h and 2h cadence, consent-gated
- No-show recovery — warm rebooking, then staff escalation
- Smart waitlist with person-named slot offers
- Service recalls — configurable cadence per treatment (e.g. 180-day cleaning)
- Outbound AI campaigns — rolling call waves over lead & lapsed lists
Team & operations
- Role-scoped views — agents see their book, managers see the branch, owners see all
- Morning brief — today’s appointments, recalls due, recovery queue
- Staff task queues — every AI escalation lands as a clear, owned task
- KPI digest — answer rate, no-show rate, rebooking rate, recall yield
- Full audit trail — every AI action visible and overridable
Trust, money & fit
- Deposits on booking and no-show fee tracking
- Consent-first messaging — opt-outs enforced everywhere, automatically
- Intake questions — payer type (self / insurance / corporate) captured up front
- Telephony freedom — Exotel, Twilio or Tata Smartflo
- Multi-branch, multi-tenant — each clinic isolated, provisioned in minutes
Everyone sees exactly what they should.
Access is scoped by role at the data layer — not hidden by the UI. An agent literally cannot query another agent’s book. Owners see everything, including what the AI did and why.
Owner
Every branch, every provider, every conversation and KPI — plus full AI audit trail.
Branch manager
Their branch’s calendar, team performance, escalation queues and daily digest.
Agent / front desk
Their own appointments and assigned tasks. Clean, focused, nothing else.
Numbers that move the business, delivered every morning.
Illustrative figures — your digest reports your clinic’s real numbers.
One engine. Five moves, every time.
Whether the patient calls, messages or walks in, the same pipeline runs — so behavior is consistent and every action lands in your records.
Patient reaches out
Call, WhatsApp, web chat or walk-in — any door, any hour.
Identity resolves
Number → person → family. History, consents and preferences load instantly.
AI engine decides
Live availability, clinic rules, capacity limits and consent — all weighed in one step.
Calendar + record update
Booking lands in the calendar and the patient record at the same instant.
Loops keep running
Confirmations, reminders, recalls, recovery — scheduled the moment they’re needed.
Consent-first
Every message checks opt-in status before sending. Opt-outs are enforced by the engine, not by staff memory.
Privacy by design
Patient names are redacted at rest in calendar data; each clinic’s records live in fully isolated tenant storage.
Fully auditable
Every AI booking, message and decision is logged with its reasoning — reviewable by your team at any time.
Human in control
Staff can step into any conversation, override any booking, and gate exactly which powers the AI has — per clinic.
Stop losing patients to a busy signal.
See your own clinic’s flows running live — your services, your providers, your phone number — in a guided 30-minute demo.